Workforce Software and Acclaro drive rapid expansion: 30 markets conquered with optimized HRTech localization

Situation

Workforce Software, a leading HRTech company, needed to improve the quality of its localized software products and training materials and increase efficiency by optimizing its translation workflows. With plans to expand into additional markets, Workforce needed a reliable solution to scale to meet demand, address ongoing quality issues, and speed up their localization processes.

Key challenges

• Delays in translation workflows
  These often cause disruptions in internal build processes and slow down product releases.
• Inaccurate translations
  Inaccurate translations led to customer complaints and dissatisfaction.
• Lacked localization scalability
  Lacked localization scalability to support rapid market expansion.

Pain points

Customers were growing frustrated with the Workforce Software platform due to poor-quality translations from their previous vendor. Additionally, late deliveries and errors in localized deliverables caused delays in software updates and impacted their ability to meet internal deadlines. To maintain customer satisfaction and achieve its growth ambitions, Workforce urgently needed to overhaul its localization strategy.

Solution

Partnering with Acclaro, Workforce Software implemented a mature and frictionless localization process to align with their tight release schedules. Acclaro solution:

• Rigorous quality assurance
  Rigorous quality assurance measures to eliminate translation errors.
• Optimized workflows
  Optimized workflows for delivering accurate translations on time.
• Customized solutions
  Customized solutions tailored to the specific needs of their software and training content.
• Enhanced consistency
  Enhanced consistency by utilizing translation memory, glossaries, and AI-powered tools.

Fast facts

• Client since 2012
• 32 languages
• UI localization
• 3-5 day turnarounds every

Impact

With Acclaro as their primary localization partner, Workforce Software transformed its localization process and achieved remarkable results:

• Seamlessly localized software updates with consistent quality and on-time delivery.
• Enhanced customer satisfaction through accurate and culturally relevant translations.
• Expanded their presence to over 30 global markets, meeting ambitious growth objectives quickly but without compromising quality.

Scalable growth

Workforce now confidently delivers high-quality localized products and training content in 30 markets, solidifying its position as a leader in the HRTech space. Their partnership with Acclaro has proven to be a game-changer, enabling sustainable growth and an efficient localization process that scales with their evolving needs.

Ready to break through language barriers and grow your global impact? Acclaro’s solutions help you connect with customers in any language so they feel understood and valued.