Scam tips and resources

The localization industry is experiencing pervasive scams that target freelance resources. Scammers are using freelance job platforms to impersonate translation providers including Acclaro.

Please note that Acclaro never asks translators for money or to do unpaid work. We only communicate using the acclaro.com domain name.

If you think you’re being scammed, we recommend that you do not respond or send money.

Here’s how to tell if you’re being scammed

Scammers are constantly evolving their approach but here are some indicators that will help you identify if scammers are impersonating Acclaro or other providers:

You find an Acclaro translation job posting on Freelancer.com, Fiverr or Upwork
And/or you receive a solicitation email from a non-Acclaro email domain, like [email protected], [email protected], [email protected], etc.
You are contacted by an unknown contact via WhatsApp, Telegram, Facebook Messenger, or other third-party communication platforms about a translation job
You are asked to sign a contract and to provide personal information, including “birth age”, “citizenship” and sometimes bank details
You are asked to pay for setting up an account profile in a payment portal system
You are asked for payment to get paid, after submitting your work

How to report a scam

Depending on where the scammers post fake freelance translation jobs, please follow the below instructions to report a scam.

Freelance platforms

Freelancer.com

Go to the profile page of the user you want to report
Scroll down and find the Report User button to the right of the page
On the Violation Report page, select a reason for your report
Select “Fake information posted”
Provide additional information within the detail violation text box
Click Submit Report
Find detailed information on how to report users on Freelancer.com here

Fiverr

Go to the profile page of the user you want to report
Under the user’s profile picture click the Report/Flag icon
Select the reason you want to report the user as “scam/fake information”
Click Next
Decide whether or not you would like to interact with this users and then click Submit
Find detailed information on how to report users on Fiverr.com here

Upwork

Click the flag as inappropriate button, located at the upper right of every job and public profile on Upwork
Select the reason you think the posting is inappropriate
- Select: Its something else
- Explain that a scammer has been in contact with you through Upwork
Click Submit
Find detailed information on how to report users on Upwork here

Social Networks

Facebook

Go to the profile page of the user you want to report
Click the … below the cover photo
If you’re reporting a Page, select Find support or report Page. If you’re reporting a profile, select Find support or report profile.
Follow the on-screen instructions for impersonation to file a report
Find detailed information on how to report users on Facebook here

LinkedIn

Go to the profile page of the user you want to report
Click the …More icon on the member’s profile
Click Report or Block
Select Suspicious, spam, or fake on the Why are you reporting the profile information on this profile? pop-up window
Select Fake Account
Click Submit
Find detailed information on how to report users on LinkedIn here

Twitter

Go to the profile page of the user you want to report
Click the … below the cover photo
Click Report
Click Start Report
Follow the on-screen instructions to file a report
Find detailed information on how to report users on Twitter here

Email

Instructions for reporting scam to your non-gmail email provider and Google

Follow instructions for your email provider to report phishing
Report gmail email address to Gmail/Google here

Instructions for reporting gmail email in your Gmail account

On desktop, open the suspected message
Click on the “more” option (three vertical dots next to the reply button)
Select “report phishing”

WhatsApp and Telegram

If you are contacted by an unknown contact via WhatsApp, Telegram or other third-party communication platforms about an Acclaro translation job, follow the instructions below. Scammers typically use our CEO’s name – Michael Kriz – as well as other employees’.

Telegram

Visit https://t.me/notoscam
Select the “Send Message” button
Explain the situation and provide all necessary information
Once you’ve reported this information to Telegram, be sure to block the scammer. Here’s how:
- Open the Telegram app
- Click on the three horizontal lines at the top-left of the screen
- Tap on Contacts
- Select the contact you want to block
- Tap on their name or profile picture, then click on the three dots on the upper-right corner
- Scroll down to Block
- Find detailed information on how to block users here
On Android, you can report a group or channel via the three-dot menu, choosing “Report”, and then selecting the reason. On iOS, press and hold on a message, then select “Report” and the reason.

WhatsApp

Open the chat with the user you wish to report
Tap the contact name, then tap Report Contact
Tap Report And Block
Find detailed information how to report users here