Revenue operations manager (remote)

About:

Acclaro is a translation service and platform that helps the world’s leading brands succeed across cultures. Through a fine-tuned process, top industry talent, and leading technologies, we make a long-term investment in our clients’ global brands.

Working in over 125 languages and with offices around the globe, Acclaro helps clients open new markets and gain a competitive edge by expertly adapting their brands and products with fast, high-quality translations.

Description:

Three things you need to know about this position:

1. In this vital role you will work cross-functionally across sales, marketing, customers success, and finance to drive top line growth as efficiently as possible. Plan to regularly interact with all team leads and facilitate the RevOps task force.
2. This is a newly created function within a long-established, growing services company. The person in this role should be entrepreneurial, motivated, and willing to work within an established culture.
3. We want to find someone who can function tactically and grow strategically. Everyone on the team balances contribution and planning, and you too will be working to inform and collaborate.

Sounds good? What else should you know. Your success will require an eye for detail, an instinct for order, and an ability to scale and execute through a process-driven approach.

As a key player across systems and processes, your understanding of how to use data to drive outcomes will enable us to make smart, proactive decisions.

You are coachable, curious, positively persistent, and accountable. You manage time, prioritize, and communicate effectively. You can think broadly to facilitate the company’s growth and multiple teams’ successes.

Also, we are considering candidates globally but need you to have availability to work in U.S. time zone hours.

Responsibilities:

Technology & integrations

• Maintain HubSpot CRM performance
• Optimize processes with a view to continually improve how they are configured
• Assist with the selection and maintenance of the commercial tech stack (including but not limited to HubSpot, ZoomInfo, Terminus, CallRail, WordPress etc.)

Data stewardship

• Document and implement data acquisition and validation processes to ensure data completeness, quality, and compliance aligned with our ideal client and buyer persona profiles
• Manage and implement go-to-market data segmentation to scale outbound campaigns
• Document and manage the sales process in the CRM
• Create best practices for data capture and quality control

Adoption & training

• Train team on best practices (e.g. lead scoring and categorization)
• Develop training documentation that improves CRM adoption and that guides internal teams on best practices
• Serve as a central point for training and questions on CRM processes

Data analysis, performance reporting & optimization

• Develop deep understanding of key metrics required to achieve targets, monitor and report progress
• Build best-in-class reports and dashboards for the team to drive business insights and to identify trends that impact our growth trajectory
• Continually analyze performance against metrics and work with team leaders to create and implement process improvement plans
• Coordinate information flow across teams and platforms
• Prioritize projects objectively across Marketing, Sales and Operations

Desirable:

• Experience in localization
• Experience working cross-functionally across globally distributed teams
• Seen best-in-class RevOps in at least on other role, ideally multiple companies
• Data driven
• Keen attention to detail
• Team-centric and collaborative
• Intense desire to learn and to teach

Requirements:

• Full-professional proficiency in English
• 3 to 5 years of relevant work experience
• Background working with service-oriented B2B sales and/or marketing teams
• Experience with CRMs and marketing automation software (HubSpot CRM and Marketing Automation desirable)
• Proficiency in MS Excel/Google Sheets/Tableau/Google Analytics
• Bachelor’s degree or comparable experience or education
• Experience with modern marketing and sales development solutions like ZoomInfo, Drift, HubSpot Sales Hub, CallRail, and others
• Superb written and verbal communication skills

Acclaro is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other protected characteristic as outlined by federal, state or local laws. We make hiring decisions based solely on qualifications, merit and business needs at the time.